Goodmorning, The Bell Cordless phone that purchased is not userfriendly at all. I am very dissatisfied with your product. I bought it at Incredible Connection and I did approach Incredible Connection in Eastgate Jhb with the problem which they dismissed. I wish to know if you would kindly look into this matter and conside refunding me and r selling me a better and more user-friendly phone. Thank you Vimla Naidoo 0799118794