I keep getting an error message that says: exception processing message OxC0000013 Parameters Ox761A023C Ox83748B4C Ox761A023C Ox761A023C It then gives me the option to Cancel, Try Again or Continue. But when I click either of those nothing happens. I then manually have to shut down the computer. Please help. All I want to do is download music so when I walk it won't be boring. Please help. I don't want to have to take it back to the store but if this persists I will buy another brand that will work for me. Thank you for your help.