I am in need of the tower piece for the Rival CFF5. If anyone is selling this part, please contact me at queenmum6@comcast.net. Please enter Rival Chocolate Fountain for the subject. It is so frustrating to not be able to call the company and replace this part. Thank you for your help. BTW, the Rival phone number is 1-800-557-4825. The number listed above, in a previous comment, is incorrect.