Talk and soothe baby monitor image does not display. My cousin received this product as a gift in Mexico, she tried it and it worked, image displayed and sound was clear but as she walked away to test the reach of the device the image disappeared and never displayed again. The device was reseted and the monitor screen is still black, the image doesn't display. Since you have no 800 number to offer customer service in Spanish, I'm helping her to find a solution to this problem. Assenet Valdez