45
Appendix
In case of difficulty
If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1-800-222–3111.
Telephone
does not work
at all
• Make sure the battery is installed and charged correctly (see page 8).
• Make sure the AC adapter is plugged into an outlet not controlled by
a wall switch.
• Make sure the telephone line cord is plugged firmly into the base unit
and the modular jack.
• If these suggestions do not work, unplug the base, remove and re-
insert the battery, then place the handset in the charger to re-initial-
ize.
Phone does
not ring
• Make sure the ringer is on (see pages 18-19).
• Make sure the telephone line cord and AC adapter are plugged in
properly (see pages 6-7).
• Move the handset closer to the base.
• You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.
If you hear
noise or
interference
during a call
• You may be out of range. Move closer to the base.
• Appliances plugged into the same circuit as the base can cause
interference. Try moving the appliance or base to another outlet.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• Disconnect the base from the modular jack and plug in a corded tele-
phone. If calls are still not clear, the problem is probably in your
wiring or local service. Call your local telephone service company.
• Do you have DSL service? If so, you need to have a DSL filter installed
at every phone jack that has a phone connected to it. Contact your
DSL service provider for filter information.
• Do you have a wireless router or a computer with a wireless LAN
card? If so, place the corded base unit and the cordless handset at
least 3 feet away from your wireless router, computer, or cordless
remote charger to avoid interference.
Buttons don’t
work
• If the cordless handset buttons don’t work, try placing the handset in
the charger for at least 15 seconds.
• If the corded base buttons don't work, try unplugging the AC adapter
and then plug it back in again.
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