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A.2 Calling Black Box
If you determine that your USB Hub is malfunctioning, do not attempt to alter or
repair the unit. It contains no user-serviceable parts. Contact Black Box at
724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
A.3 Shipping and Packaging
If you need to transport or ship your USB Hub:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the USB Hub for repair, make sure you include everything
that came in the original package. Before you ship, contact Black Box to get a
Return Authorization (RA) number.
APPENDIX A: Troubleshooting
