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A P P E N D I C E S
Canon Customer Care Center
Art Direction: Yoshisuke Kuramoto, CDS Inc., Tokyo, Japan
Design: Sumio Koike, J-Cat Communications, Vancouver, Canada
Writing: Ayako Tanaka, CDS Inc., Tokyo, Japan
Translation: Christian R.P. Cowley, Concise Communications Corporation, Vancouver, Canada
Raulie W. Schnee, Argot Associates, Tokyo, Japan
Editing: Jun Koike, CDS Inc., Tokyo, Japan
Cover Photo: Yoshisuke Kuramoto, CDS Inc., Tokyo, Japan
Other Photos: Yoshisuke Kuramoto, CDS Inc., Tokyo, Japan
Canon Computer Systems, Inc. offers a full range of technical support options
*
including:
• 24-hour, 7-day-a-week, toll-free automated support
for troubleshooting issues on most current products......... (1-800-423-2366)
• Speak to a technician free of service charge
(currently Monday through Friday,
8:00 a.m.–10:00 p.m. EST and Saturday,
12:00 p.m.–6:00 p.m. EST, excluding holidays)
for products still under warranty
**
....................................................................
(1-757-413-2848)
• Speak to a technician (currently $24.99 per call)
during holidays and days/hours not listed above
regarding urgent product questions or for
products no longer under warranty ..................................... (1-800-423-2366)
The same service is available for a charge of
$2.50 per minute, to a maximum or $25.00 per call ........... (1-900-246-1200)
• E-mail support via Canon Computer Systems, Inc.
Web site .................................................................................. (www.ccsi.canon.com)
• 24-hour, toll-free Fax Retrieval System ................................(1-800-526-4345)
• 24-hour Bulletin Board Service ............................................. (1-757-420-2000)
* Support program specifics to change without notice.
**Refer to individual product information for warranty details.
*Plug-inModuleCS-U3.3/1-70 8/8/99, 12:05 PM61
