Product Specific Problems
Troubleshooting Your Soundbar
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l Perform monitor reset.
l Perform monitor self-test feature check to determine if the intermittent problem
occurs in self-test mode.
ImageRetention(froma
staticimage)
Faint Shadow from the static image
displayed appears on the
screen
l Use the Power Management feature to turn off the monitor at all times when not
in use. Alternatively, use a dynamically changing screen saver left on the monitor
for a long period of time.
Screen image is too small
Image is centered on screen, but does not fill
entire viewing area.
l Perform monitor reset on "All Settings."
Cannot adjust the monitor with the
buttons on the front panel
OSD does not appear on the screen.
l Turn off the monitor, unplug the power cord and then plug
back and turn on the monitor.
No power to Soundbar, the
power indicator is off.
(built-in DC power supply.)
l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (green LED) on the front of the Soundbar is illuminated.
l Confirm that the power cable from the Soundbar is plugged into the adapter.
Soundbar has power - power
indicator is on.
l Plug the audio line-in cable into the computer's audio out jack.
l Set all Microsoft®Windows®volume controls to their maximum.
l Play some audio content on the computer (i.e. audio CD, or MP3).
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (i.e. portable CD player).
Computer's sound card is used as
the audio source.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
Other audio source is used.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
l Clean and reseat the audio line-in plug.
Sound from only one side of
Soundbar.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card or
audio source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
l Clear any obstructions between the Soundbar and the user.
l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
l Set all Windows volume controls to their maximum.
l Increase the volume of the audio application.
l Test the Soundbar using another audio source (i.e. portable CD player).
