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Chapter 4: Troubleshooting
www.gateway.com
Solutions
I cannot turn on my player
■ Make sure that the battery is installed correctly. For more information, see
“Installing batteries” on page 11.
■ Make sure that the installed battery has a charge. Try installing a fresh
battery.
■ Make sure that you press down on the joystick until the Gateway logo
appears.
I cannot turn off my player
■ Make sure that you press down on the joystick until the Continue Holding
To Power Off message disappears.
I cannot read the display
■ The backlight may be turned off. Open the menu, select Settings, then
select
Backlight. Make sure the setting is set to On. For more information,
see “Using the on-screen menu” on page 21.
When I connect my player to my computer, I do not see my player in
the My Computer or Windows Explorer window
■ If you are using Windows XP, Windows Me, or Windows 2000, your
computer should automatically detect your player when you plug it in.
■ Disconnect and reconnect your player.
■ Connect your player to a different USB port on your computer.
■ Plug another USP device into the USB port on your computer to make
sure that the port is working.
■ Restart your computer.
■ If you are using Window 98SE, you need to install the driver for the player.
For more information, see “Installing the driver (Windows 98SE only)” on
page 27.
