CHAPTER 9: Troubleshooting
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• Make sure that the disc label is facing up, then try again.
• If you are trying to play a DVD, make sure that you have
a DVD drive. For more information, see “Identifying
drive types” on page 45.
• The modular drive may not be inserted completely into
the modular bay. Press the module into the bay, then
try to access the disc again.
• Try a different disc. Occasionally discs are flawed and
cannot be read by the drive.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your notebook.
• Your notebook may be experiencing some temporary
memory problems. Shut down and restart your
notebook.
• Clean the disc. For more information, see “Cleaning CDs
or DVDs” on page 81.
An audio CD does not produce sound
• Make sure that the CD label is facing up, then try again.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your notebook.
• Make sure that the volume control on your notebook
is turned up. For more information about using your
volume control, see “Adjusting the volume” on page 38.
• Make sure that the Windows volume control is turned
up. For instructions on how to adjust the volume control
in Windows, see “Adjusting the volume” in your online
User Guide.
• Make sure that Mute controls are turned off.
• If you are using the built-in speakers, make sure that
nothing is plugged into the headphone jack on the
notebook. For the location of the headphone jack, see
“Front” on page 6.
• If you are using powered speakers, make sure that they
are plugged in and turned on.
• Clean the disc. For more information, see “Cleaning CDs
or DVDs” on page 81.
• Your notebook may be experiencing some temporary
memory problems. Shut down and restart your
notebook.
• Reinstall the audio device drivers. For more information,
see “Gateway Web site” in your online User Guide.
