hp photosmart 1215/1115 color printer
troubleshooting
36
When I connected a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message appeared
once, but the printer
did not install. Now
the “New Hardware
Wizard” will not
appear again.
(Windows PC only)
Installation was not
completed, it was
cancelled, or there was an
error.
1 Unplug the USB cable, then plug it back
in.
2 Remove the printer software and then
reinstall it.
• Insert the printer software CD into
the computer.
•Click Remove HP PhotoSmart
software.
• Follow the onscreen instructions to
uninstall the software.
• When the uninstall is completed,
turn the computer OFF and then ON
again.
• Close any active virus protection
software.
• Reinstall the software.
When I connect a
USB cable between
the printer and my
computer, an
“Unknown device”
message appears.
(Windows PC only)
Static electricity has built
up in the cable between
your computer and printer.
You may have a defective
USB cable.
The software could not
identify the new printer;
the printer-USB connection
may be defective.
1 Disconnect the USB cable from your
printer.
2 Disconnect the power cord from the
printer.
3 Wait approximately 30 seconds.
4 Plug the power cord back into the
printer.
5 Plug the USB cable back into the printer.
6 If “Unknown device” continues to
appear in the “New hardware found”
dialog, check the Web for updates or
contact HP Services and Support. See
the Services and Support booklet for
contact information.
The power light is
blinking.
The printer may be
processing information.
Be patient. The printer needs some time to
finish processing the information.
The attention light is
blinking.
The printer needs
attention.
Read the printer LCD for instructions.
Problem Possible cause Solution
