english
11
installation troubleshooting, continued
Windows USB
Use the information in this section if you have problems setting up your HP printer. If you
need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant.
See “viewing the user’s guide” on page 4 of this reference guide for instructions.
what is the problem?
possible causes...
Uninstall the printer software, then reinstall it.
1.Do one of the following:
•Insert the CD-ROM into the CD-ROM drive,
and select
Remove printer software. Follow
the onscreen instructions.
•Open the Printer Assistant and select
Tools
and Updates
> uninstall software.
•Select Start > Programs > Hewlett-Packard >
[hp deskjet printer]
> uninstall software.
2.
Close any virus protection programs or other
software programs that are running on the
computer.
3.To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then follow
the onscreen instructions.
If the software program does not automatically
start, then see “to solve the problem...” on
page 9.
to solve the problem...
The operating system
terminated the installation
before it was complete.
When I tried to install USB, the installation
stopped. When I tried to install again, the
New Hardware Found Wizard was gone
and the USB port was not available.
NewportRG.book Page 11 Wednesday, April 24, 2002 6:32 PM
