• Make sure the output tray is not overly full.
• Make sure the media guide are adjusted snugly against the media, but do not crinkle
or bend the media.
Errors (Windows)
• Printhead Problem
•
Device Disconnected
•
Ink Alert
•
Cartridge Problem
•
Cartridge Problem
•
Paper Mismatch
•
The cartridge cradle cannot move
•
Paper Jam
•
The printer is out of paper.
•
Incompatible Cartridge(s)
•
Printer Offline
•
Printer Paused
•
Document failed to print
•
Ink Service Capacity Warning
•
Previously used genuine HP cartridge
•
General printer error
Printhead Problem
The printhead identified in the message is missing, not detected, or incorrectly installed
in the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Turn the printer off and on
•
Solution 2: Replace the printhead
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Replace the printhead
Replace the printhead. For more information, see
HP supplies.
NOTE: If the printhead is still under warranty, contact HP support for service or
replacement. For more information about the printhead warranty, see
Support and
warranty.
If the problem persists after you replace the cartridge, contact HP support. For more
information, see
Support and warranty.
Errors (Windows) 97
