• The print carriage has stalled
•
The printer is out of paper
•
There is a paper jam
•
The paper loaded does not match the paper size selected
•
The memory card has been inserted upside down
•
The memory card is not inserted properly
•
Insert only one memory card at a time
•
There was a problem with the memory card
•
Communication with the printer has been lost
Low on ink
Cause: The print cartridge is estimated to be low on ink and may need to be
replaced soon.
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
The print cartridge is old or damaged
Solution: The print cartridge may be old or damaged. Try the following:
• Replace refilled cartridges with genuine HP products.
• Make sure the cartridge is compatible with the printer.
• Clean the electrical contacts.
• Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 39.
• If this does not work, replace the cartridge.
The print cartridge is missing or incorrect
Solution: The print cartridge is not installed, is installed incorrectly, or is not
supported by your printer’s country/region settings. Try the following:
• Replace refilled cartridges with genuine HP products.
• Make sure the cartridge is compatible with the printer.
• Clean the electrical contacts.
• Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 39.
• If this does not work, replace the cartridge.
Chapter 7
56 Troubleshooting
