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Customer Support
This chapter provides information on contacting HP Customer Support.
The information in the Troubleshooting chapter suggests solutions to common
problems. If your printer is not operating properly and these suggestions do not
solve your problem, use one of the following support services for assistance.
Internet
Visit our websites for the latest printer software, product, operating system, and
support information:
http://www.hp.com/support/dj450
http://www.hp.com/cposupport
hp instant support
You can access hp instant support from the Toolbox. To do so, click the
Information tab in the Toolbox and then click the hp instant support button.
hp instant support connects you to a set of dynamic web resources that tracks
printer status and usage. It includes the following information:
Printer usage pattern (ink and media usage) via a link to myPrintMileage.
Online troubleshooting tips
HP telephone support
During the warranty period, you may obtain assistance from the HP Customer
Care Center.
Before calling, print a configuration page and have the following information
ready:
1 What model printer do you have?
2 What is the serial number of your printer (check the back of your printer)?
3 What is the brand and model of your computer?
4 What is the version of printer software you are using? (Open the printer
driver and see the version in the title bar.)
5 Have you printed a diagnostic page?
Have this information ready when you call HP Customer Support at any of the
following numbers:
hp instant support web pages are dynamically created. Bookmarking this site
and connecting via the bookmark will not display the current information.
Instead, connect from the Toolbox.
