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HP LaserJet fraud
HP LaserJet fraud
Avoid toner fraud
It has been said that imitation is the sincerest form
of flattery. But it can also be a crime! Some dishonest
individuals have attempted to sell used, refilled,
remanufactured or non-original cartridges as new,
genuine HP print cartridges. Often these cartridges
come in an HP look-alike box and packaging.
HP resellers can be affected in two ways:
• Sales can be lost when customers believe that they
are buying HP LaserJet print cartridges at a lower price
than offered by the reseller. When you come across
these situations, the HP sales representative should
be notified.
• Resellers can be tempted to purchase this lower-price
product and offer it to their customers. This is risky
because not only can their customers experience
quality problems, but the reseller could be caught in
possession of a counterfeit product.
Use caution when offers include any of the
following elements:
• Better price than from HP distributors.
• Other part numbers are not available.
• Requires cash on delivery.
• Includes story of fire sale, auction, or similar
acquisition.
• Product that has been reboxed for some reason.
And product appearance:
• Has no HP logo.
• Has HP logo but price, etc. are questionable.
• Is not wrapped as usual, on usual pallets.
• Is not in subpacks as from HP.
What to do:
• Ask for written quote via fax.
• Make sure they say it’s HP, not just infer that it is.
• Ask what other products are available.
• Ask to call them back.
• Ask to examine the product.
• Call your HP sales rep or HP at 1-877-219-3183.
What HP will do:
• Examine the product.
• Validate or invalidate the offer.
• Investigate fraudulent product.
• Take legal action.
Anti-counterfeit packaging
All new HP Invent LaserJet cartridge packaging now
includes the following anti-counterfeit features:
• Tear-pull strip on top of box.
• Permanently glued bottom of box.
• Toner security seal that signifies to customer genuine
HP. Two ways to check that seal is authentic:
– Logo changes from green to blue; glossy
appearance and sparkles when viewed from
some angles.
– Heat-sensitive stripe runs horizontally across toner
security seal. If you rub your finger vigorously across
stripe, the ink fades and the message “HP invent” can
be seen underneath.
Tear-pull
strip
Toner seal
Glued bottom
