Problems and solutions
Use this information to find solutions to common issues you may have using your camera.
NOTE: Known issues are often fixed with new releases of firmware. To optimize your
digital photography experience, periodically check the Hewlett-Packard Technical
Support website (
www.hp.com/support) for updates to your camera's firmware,
software, and drivers.
How can I get professional-quality prints if I don’t have a photo printer?
Use the
Buy Prints Online feature on the Photosmart Express Menu (see
“
Buying prints online” on page 39).
The camera does not turn on.
• Install a new or recharged battery, ensuring that the battery is inserted correctly
(see “
Install the battery” on page 5) and that you are using a rechargeable
HP Photosmart R07 Lithium Ion battery for HP Photosmart R-series cameras.
• Ensure that a battery is installed in the camera, that the power adapter is connected
to the camera and is plugged into a working electrical outlet, and that power adapter
is not damaged or defective.
• Ensure that the memory card is the proper type (see “
Storage” on page 58). If so,
remove the memory card and turn on the camera; if the camera turns on, turn off the
camera, install the memory card, turn on the camera, and format the memory card
(see “
Install and format an optional memory card” on page 7). If the camera does not
turn on after you reinstalled the memory card, format the memory card using a
memory card reader, or replace the memory card.
• Reset the camera (see “
Resetting the camera” on page 44).
The battery gauge goes up and down frequently.
See “
Power indicators” on page 55.
I have to recharge the Lithium Ion battery frequently.
•See “
Extending battery life” on page 54.
• A battery that is new or has not been charged recently must be recharged to reach
full capacity.
• If you have not used the battery for two months or longer, recharge it.
The Lithium Ion battery will not charge.
• Try charging it again after it has drained awhile.
• Use only the power adapter that came with your camera.
• If charging the battery does not work, replace the battery.
Problems and solutions 45
