Troubleshooting
78 www.kodak.com/go/aiosupport
Carriage jam
• Open the printer access door and clear any obstructions.
• Check that the printhead and ink cartridges are installed
correctly. (The printhead and ink cartridges are installed
correctly when you hear them click into place.)
Print quality • For best results, use KODAK Paper or a paper with the
COLORLOK Technology logo on the package.
• Make sure the paper is loaded correctly (see page 17).
For more information, go to www.kodak.com/go/stepbystep,
select All-in-one printer, then Print Quality (missing colors,
blank prints, etc).
Ink cartridge • Check that KODAK Ink Cartridge(s) are installed. Do not
use non-Kodak brand or refilled ink cartridges.
• Remove, then install the cartridges again. Make sure the
cartridges click into place.
Paper jam • Press down on the center latch on the duplexer on the back
of the printer, open the duplexer cover, and gently remove
any paper from inside the duplexer; close the duplexer
cover.
• Press the side detents on the duplexer, and remove the
duplexer to access the cleanout area; remove any paper or
debris, then replace the duplexer.
• Make sure the paper in the tray is free of tears or creases.
• Make sure you do not overload the paper tray.
• Make sure that your is on a flat, hard surface free of debris.
When adding paper to the paper tray, objects that are
under the printer can enter the bottom opening and create
obstructions.
For more information, go to www.kodak.com/go/stepbystep.
Select All-in-one printer, then Paper jam.
Problem Possible Solutions
