www.kodak.com/go/aiosupport 51
KODAK ESP 5200 Series All-in-One Printer
Getting help on the Web
For more troubleshooting information:
Print quality
• For best results, use KODAK Paper or a paper with the COLORLOK Technology logo
on the package.
• Make sure the paper is loaded correctly. See Loading paper, page 14.
For more help, go to www.kodak.com/go/stepbystep, select All-in-one printer, then
Print Quality (missing colors, blank prints, etc).
Ink cartridge
• Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or
refilled ink cartridges.
• Remove, then install the cartridges again. Make sure the cartridges click into place.
Paper jam
• Check for paper in the rear-access cleanout area.
• Open the printer access door and gently remove any paper from inside the printer.
• Make sure the paper in the tray is free of tears or creases.
• Make sure you do not overload the paper tray.
For more information, see www.kodak.com/go/stepbystep. Select All-in-one printer,
then Paper jam.
Error
codes/message
s Go to www.kodak.com/go/esp5250support or www.kodak.com/go/esp5210support,
then type your error code or message.
Problem Possible Solutions
Get help with wireless networking. www.kodak.com/go/inkjetnetworking
Use our Step-by-Step Solutions and Repair tool to
troubleshoot common problems.
www.kodak.com/go/stepbystep
Search our knowledge base of FAQs (Frequently
Asked Questions).
www.kodak.com/go/esp5250support or
www.kodak.com/go/esp5210support
Download the latest firmware and software for
optimal printer performance.
www.kodak.com/go/esp5250downloads or
www.kodak.com/go/esp5210downloads
Check the Extended User Guide for detailed
instructions and the recommended system
requirements.
www.kodak.com/go/manuals
Get help with problems you cannot resolve. Contact Kodak at www.kodak.com/go/contact and have the
following information available:
– Kodak Service Number (located inside the printer when
you open the printer access door)
– Printer model number (located on the control panel)
– Computer model, operating system, and version of
Home Center Software
