44 www.kodak.com/go/support
Troubleshooting
Computer/connectivity problems
Direct printing (PICTBRIDGE enabled Printer) problems
You cannot take a
picture
■ Turn the camera off, then on again.
■ Depress the Shutter button all the way (see page 6).
■ Insert a new/charged battery (see page 1).
■ Memory is full. Transfer pictures to the computer (see page 39),
delete pictures (see page 23), or insert another card.
Memory card not
recognized or camera
freezes with card
■ Card may be corrupted. Format the card in the camera (see
page 38).
■ Use another memory card. Only MICROSD or MICROSDHC Cards
are supported.
Cannot find the
desired picture/video
■ To view pictures on a card or in internal memory, see page 22.
Status Solution
Computer does not
communicate with
the camera
■ Turn off the camera, then turn it back on.
■ Make sure the battery is charged and installed correctly (see
page 1).
■ Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 39). Then
turn on the camera.
■ See KODAK Software Downloads at
www.kodak.com/go/camerasw.
Status Solution
Cannot print ■ The camera must be in PTP (not mass storage) mode. Change the
Computer Connection setting (in the Setup menu) to Other
Application (see page 37).
Status Solution
