Chapter 5. Diagnostics
Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two diagnostic programs preinstalled on your computer:
v Lenovo System Toolbox (used to diagnose problems while running the
Microsoft
®
Windows
®
operating system)
v PC-Doctor for Windows PE (used when your Windows operating system does
not start)
Notes:
1. You can also download the latest version of the Lenovo System Toolbox and
PC-Doctor for DOS diagnostic programs from:
http://www.lenovo.com/support
See “Lenovo System Toolbox” and “PC-Doctor for DOS” on page 46 for
detailed information.
2. If you are unable to isolate and repair the problem yourself after you run the
Lenovo System Toolbox and PC-Doctor for Windows PE, save and print the log
files created by both diagnostic programs. You will need the log files when you
speak to a Lenovo technical support representative.
Lenovo System Toolbox
The Lenovo System Toolbox is a diagnostic program that works through the
Windows operating system and enables you to view symptoms and solutions for
computer problems, access the Lenovo troubleshooting center, update system
drivers, and review system information.
To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services →
Lenovo System Toolbox. Follow the instructions on the screen. For additional
information about running the diagnostic program, refer to the Lenovo System
Toolbox help system.
If you still suspect a problem after the Lenovo System Toolbox runs successfully,
run PC-Doctor for Windows PE to help you diagnose the computer problem.
The Lenovo System Toolbox also has problem determination aids that determine
software and usage problems.
PC-Doctor for Windows PE
The PC-Doctor for Windows PE diagnostic program is part of the Rescue and
Recovery
®
workspace on each Lenovo computer. Use PC-Doctor for Windows PE if
you are unable to start the Windows operating system or if the Lenovo System
Toolbox has not been successful in isolating a possible problem.
© Copyright Lenovo 2009 45
