Troubleshooting
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Troubleshooting
31
Paper misfeeds or jams
Paper misfeeds or multiple sheets feed
Make sure:
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You are using a paper recommended for inkjet printers.
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You do not force the paper down into the printer when
you load it.
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The top edge of the paper extends above the top of the
paper support if you are loading letter or A4 size paper.
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You do not load too much paper in the sheet feeder.
Depending on the thickness of your paper, the sheet
feeder can hold up to 100 sheets of paper.
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The paper guide is against the side of the paper and it
does not cause the paper to bow in the sheet feeder.
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The printer is on a flat, level surface.
Printer does not feed envelopes
If regular paper feeds without problems, make sure:
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You are loading the envelopes correctly. For help, see
page 3.
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You are using an envelope size supported by your
printer, and it is selected in Printer Properties.
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Your application is designed to print envelopes. Check
the user’s documentation that came with your
application.
