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If your handheld does not turn on, try these steps before contacting
Technical Support:
• Adjust the contrast control.
• Make sure the batteries are fresh and properly installed.
• Perform a soft reset by unscrewing the top of your stylus and using the reset tool
inside to gently press the reset button on the back of your handheld.
• If your handheld still doesn’t turn on, perform a hard reset by holding down the power
button while doing a soft reset. Wait for the Palm Computing
®
Platform logo to appear,
then release the power button.
Important: A hard reset erases all records and entries stored in your handheld.
For Palm VII technical support issues related to your handheld, contact us here:
• Web Access http://www.palm.net
• E-mail support@palm.net
• Telephone (407) 531-4400
Note: There are thousands of third-party applications available for Palm OS
®
handhelds. For questions and support, please contact the software developer direclty.
For Palm VII activation, billing, service, or repair support, contact us here:
• Web Access http://www.palm.net
• E-mail custcare@palm.net
• Telephone (888) 756-PALM (7256)
To order Palm, Inc. products and accessories, contact us here:
• Online orders http://www.palm.com
• US (800) 881-7256
• Canada (800) 891-6342
• Elsewhere (800) 431-1536
Palm VII
™
handheld troubleshooting and contacts
