101
Operations
Help
For Assistance, Call 1-800-435-7329
Copying
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The glass or rollers are dirty. Clean them (p. 112).
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The thermal head is dirty. Clean it (p. 112).
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The film is not inserted correctly. Insert it correctly (p. 110, 111).
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The film is not inserted correctly. Insert it correctly (p. 110, 111).
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Some paper has instructions recommending which side to print on.
Try turning the paper over. We recommend smooth paper such as
Hammermill Jet Print for clearer printing.
●
You may have used paper with a cotton and/or fiber content that is
over 20%, such as letterhead or resume paper. We recommend
smooth paper such as Hammermill Jet Print for clearer printing.
Using an answering machine
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Your greeting message on the answering machine is too long.
Shorten the message (up to 10 seconds).
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The answering machine rings too many times. Set to 1 or 2 rings.
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The silent detection feature is deactivated. Activate this feature
(p. 74).
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Check if the answering machine is turned on and connected to the
unit properly (p. 63).
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Set the number of rings on the answering machine to 1 or 2.
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The remote access code on your answering machine is the same
as your fax activation code. Set a different number for each code.
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You did not program your remote access code in your fax machine
correctly. Program the same code that is programmed on the
answering machine (p. 65).
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The greeting message has a silent pause longer than 4 seconds.
Re-record the greeting message.
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The code may include “#” which is used for certain features
provided by the telephone company. Change the code on the
answering machine to another number which does not include “#”
(p. 65).
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Advise the caller not to pause for over 4 seconds while recording
their voice message.
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Your answering machine ran out of recording tape. Rewind the
tape to record messages.
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You set the answering machine to only give a greeting message.
Cause & RemedyProblem
I cannot receive documents
automatically.
I cannot receive voice messages.
I cannot retrieve recorded voice
messages on the answering machine
from a remote location.
The greeting message on your
answering machine is interrupted
halfway and the caller cannot leave
a voice message.
I pressed the remote access code to
access the answering machine
remotely, but the line was
disconnected.
Callers complain that their voice
message is interrupted halfway and
they cannot leave a message.
Callers complain that they cannot
send a document.
(continued)
●
The film is not inserted correctly. Insert it correctly (p. 110, 111).
A paper jam occurs during copying.
