The Panasonic Fax Advantage Consumer Service Program.
Panasonic knows that if your fax machine is not up and running,
neither is your business. That’s why we created the Panasonic Fax
Advantage Program. Included at no extra cost with the purchase of a
Panasonic Fax Machine, the Fax Advantage Program can provide a free
replacement unit
3
overnight if your original unit is in need of repair.
Here’s how it works:
1. If you have a problem with your fax while it is covered by the six-
month limited warranty
1
, call our toll-free help-line at 1-800-HELP-
FAX
2
.
2. Talk to one of our technical experts to diagnose your problem over
the phone.
3. If repairs are necessary and you are entitled to service under the
terms and conditions of the limited warranty
4
, we will send a refur-
bished replacement unit to you overnight or second business day
delivery, depending on the time of your call.
A second option available under our six-month limited warranty is to
mail-in or carry-in your fax to one of our Regional Service centers,
where the unit will be repaired and returned to you.
Instructions
If you choose to receive a replacement unit under the Fax Advantage
Program, Panasonic will provide a replacement unit which will be
completely refurbished, quality-tested by Panasonic technicians and
