18
13 Frequently asked questions
Bluetoothheadsetdoesnotswitchon.
Battery is very low.
Charge your Bluetooth headset.
Noconnectiontomobilephone.
Bluetooth disabled.
Enable Bluetooth on your mobile phone and turn
the headset on after turning on the phone.
Mobilephonecannotfindheadset.
• The headset may be connected to another
previously paired device.
Turn the currently connected device off or
move it out of range.
• Pairings may have been reset or headset has
been previously paired with other device.
Start the pairing process as described in this
user manual.
Redialingdoesnotwork.
Your mobile phone may not support this feature.
Voicedialingdoesnotwork.
Your mobile phone may not support this feature.
TheheadsetisconnectedtoaBluetooth
stereoenabledphone,butmusicwillplay
onthephone
sspeakeronly.
Phone may have option to listen to music via
speaker or headset.
Check your phones user guide on how to transfer
the music to the headset.
Audioqualitywhenstreamingfromphone
isveryloworaudiostreamingdoesnot
workatall.
Phone may not be A2DP compatible and only
support (mono) HSP/HFP.
Check your phones compatibility.
Audioqualityispoorandcracklingnoises
canbeheard.
Bluetooth audio source is out of range.
Reduce the distance between the headset and
the Bluetooth audio source, or remove obstacles
between them.
Ihearbutcannotcontrolthemusiconmy
device(e.g.skipforward/backward).
Bluetooth audio source does not support
AVRCP.
Check the user manual of your audio source.
CannothearmusicorvoiceviaBTmusic/
voiceadapter.
Audio Settings not correct.
Set audio settings on your PC as described in
chapter 6. Restart your music player and VoIP
application.
Theheadsetisnotchargingorcharging
veryslowlywhenusingtheUSBcharging
cable.
The USB port provides no or too little power.
Your USB port should provide 500mA. Try
another USB port at the back of your PC or a
powered USB hub.
Please visit
www.philips.com/support for
additional support.
