108
Solving Problems
Before contacting the after-sales service,
perform the following simple checks. They may
save you the time and expense of an
unnecessary service call.
When you switch your phone on, the
following messages may appear
No SIM Card
•Check that the SIM card is correctly installed.
Enter Password
•The Phone Lock feature is enabled. You must
enter the phone password each time you
switch the phone on. To disable this feature,
use the Phone lock menu option (Menu 9-5-
1).
Enter PIN
•You are using your phone for the first time.
You must enter the Personal Identification
Number supplied with the SIM card.
•The PIN Check feature is enabled. You must
enter the PIN each time you switch the phone
on. To disable this feature, use the PIN lock
menu option (Menu 9-5-3).
Enter PUK
•The PIN was entered incorrectly three times in
succession and the phone is now blocked.
Enter the PUK supplied by your network opera-
tor.
“No service” is displayed
•The network connection was lost. You may be
in a weak reception area (in a tunnel or sur-
rounded by buildings). Move and try again.
•You are trying to access an option for which
you have not taken out a subscription with
your service provider. Contact the service pro-
vider for further details.
Solving Problems
109
You have entered a number but it was
not dialled
•Have you pressed the key?
•Are you accessing the right cellular network?
•You may have set an outgoing call barring
option.
Your correspondent cannot reach you
• Is your phone switched on (the key
pressed for more than one second)?
•Are you accessing the right cellular network?
•You may have set an incoming call barring
option.
Your correspondent cannot hear you
speaking
•Have you switched off the microphone (the
Mute icon ( ) appears)?
•Are you holding the phone close enough to
your mouth? The microphone is located at the
bottom of the phone.
The phone starts beeping and “Battery
Low” flashes on the display
•The battery is insufficiently charged. Recharge
it. See page 14.
The audio quality of the call is poor
• Check the signal strength indicator on the
display ( ); the number of bars indicates
the signal strength from strong ( ) to
weak ( ).
•Try moving the phone slightly or moving closer
to a window if you are in a building.
No number is dialled when you recall a
phonebook entry
• Check that the number has been stored
correctly, by using the Phonebook Search
feature.
Z100.book Pages 108 - 109 Thursday, October 9, 2003 9:52 AM
