6. Troubleshooting Finding More Help
Seagate Wireless Plus User Guide 34
I know the Seagate Wireless Plus device is broadcasting, but I can’t connect
to it
Three or more wireless-enabled devices can stream from the Seagate Wireless Plus device
at one time.To see how many devices are currently connected to the Seagate Wireless Plus
device, open the Seagate Media app and tap the Connected icon.
The Seagate Wireless Plus device beeps when I plug it in to my computer
Your Seagate Wireless Plus device is low on battery power. Connect your Seagate Wireless
Plus device to a power outlet using the included USB to DC power cable and the USB wall
adapter to charge the device.
Album cover art appears in my photo slideshows
Your Seagate Wireless Plus device includes pictures that are larger than 50 kilobytes in its
collection of photos, so album cover art larger than this will appear in photo slideshows. To
prevent album cover art from appearing in slideshows, make sure that album cover art is
smaller than 50 kilobytes.
Finding More Help
If you haven’t found answers to your questions, go to this link on the Seagate Web site and
review:
• How-to videos
• Firmware updates (when available)
• Software updates (when available)
• FAQs
In addition to the information provided in this guide, you can view a video located on your
Seagate Wireless Plus device for an overview of setting up and using your new Seagate
Wireless Plus device. To view the video, connect the Seagate Wireless Plus device to your
computer and locate the video titled “Getting Started.”
