111
Troubleshooting
Troubleshooting
“Memory Stick PRO Duo” is not recognized by a computer with a “Memory
Stick” slot.
• Check that the computer and the Memory Stick Reader/Writer support “Memory Stick PRO
Duo”. Users of computers and Memory Stick Readers/Writers made by manufacturers other
than Sony should contact those manufacturers.
• If “Memory Stick PRO Duo” is not supported, connect the camera to the computer (page 96).
The computer recognizes the “Memory Stick PRO Duo”.
Your computer does not recognize the camera.
• Turn on the camera.
• When the battery level is low, install the charged battery pack or use the AC adaptor (not
supplied) (page 96).
• Set [USB Connect] to [Mass Storage] (page 80).
• Use the USB cable (supplied) (page 96).
• Disconnect the USB cable from both the computer and the camera, and connect it again
firmly.
• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
• Connect the camera directly to your computer without passing through a USB hub or other
device (page 96).
• When loading images in “Memory Stick Duo” to computers, select (Memory Tool) t
[Memory Stick Tool] t [Mass Storage] in HOME.
Cannot copy images.
• Connect the camera and your computer correctly making a USB connection (page 96).
• Follow the designated copy procedure for your OS.
• When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not
be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by
the camera (page 75).
After making a USB connection, “Picture Motion Browser” does not start
automatically.
• Make the USB connection after the computer is turned on (page 96).
Cannot play back images on your computer.
• If you are using “Picture Motion Browser”, refer to “Picture Motion Browser Guide”
(page 95).
• Consult the computer or software manufacturer.
You do not know how to use “Picture Motion Browser”.
• Refer to “Picture Motion Browser Guide” (page 95).
