71
Troubleshooting
Your computer does not
recognize your camera.
• You are not using the supplied USB cable.
• The USB cable is not connected firmly.
• [USB] is set to [PTP] under [ ] in the menu
settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
• The camera is not connected directly to your
computer.
• The USB driver is not installed.
• The camera was connected to a computer with
the USB cable before installing the USB driver,
so the device was not recognized by the
computer.
p Use the supplied USB cable (page 57).
p Disconnect the USB cable, and connect it again firmly. Make
sure that “USB MODE” is displayed on the LCD screen (pages
57 and 65).
p Set it to [NORMAL] (page 80).
p Disconnect the USB cables except for the ones connected to the
keyboard, the mouse, and your camera.
p Connect the camera directly to your computer without passing
through a hub or other device.
p Install the USB driver (page 54).
p
