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N+ Wireless Modem Router
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TROUBLESHOOTING
9
Setup Assistant CD does not automatically start.
If the CD-ROM does not start the Setup Assistant automatically, it could
be that the computer is running other applications that are interfering
with the CD drive.
1. If the Setup Assistant Welcome screen does not appear within 15–20
seconds, open up your CD-ROM drive by double-clicking on the “My
Computer” icon that is located on your desktop.
2. Next, double-click on the CD-ROM drive that the Setup Assistant CD
has been placed in to start the installation.
3. The Setup Assistant should start within a few seconds. If, instead, a
window appears showing the files on the CD, double-click on the icon
labeled “SetupAssistant”.
4. If the Setup Assistant still does not start, reference the section titled
“Manually Configuring Network Settings” (page 68) of this User
Manual for an alternative setup method).
Setup Assistant cannot find my Router.
If the Setup Assistant is not able to find the Router during the installation
process, please check the following items:
1. If the Setup Assistant is not able to find the Router during the
installation process, there may be third-party firewall software
installed on the computer attempting to access the Internet.
Examples of third-party firewall software are ZoneAlarm, BlackICE PC
Protection, McAfee Personal Firewall, and Norton Personal Firewall. If
you do have firewall software installed on your computer, please make
sure that you properly configure it. You can determine if the firewall
software is preventing Internet access by temporarily turning it off. If,
while the firewall is disabled, Internet access works properly, you will
need to change the firewall settings to function properly when it is
turned on. Please refer to the instructions provided by the publisher
of your firewall software for instructions on configuring the firewall to
allow Internet access.
2. Unplug power to the Router for 10 seconds, and then plug the power
back into the Router. Ensure that the Router’s “router” LED is on; it
should be solid BLUE. If not, check to make sure that the AC adapter
is connected to the Router and plugged into a wall outlet.
3. Ensure that you have a cable connected between (1) the network
(Ethernet) port on the back of the computer and (2) one of the “to
Wired Computers” ports on the back of the Router.
Note: The computer should NOT be connected to the port labeled
“to Modem” on the back of the Router.
4. Try shutting down and restarting your computer, then rerunning
the Setup Assistant.
If the Setup Assistant is still unable to find the Router, reference
the section titled “Manually Configuring Network Settings” for
installation steps.
