65
G Wireless Modem Router
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TROUBLESHOOTING
Problem:
I can’t connect to the Internet wirelessly, but my network name is listed.
Solution:
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1. Click on the correct network name in the “Available Networks” list.
If the network has security (encryption) enabled, you will need to
enter the network key. For more information regarding security, see
the page entitled “Changing the Wireless Security Settings”.
2. Within a few seconds, the tray icon in the lower left-hand corner of
your screen should turn green, indicating a successful connection
to the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed.
Solution:
If the correct network name is not listed under “Available Networks” in
the wireless utility, please attempt the following troubleshooting steps:
1. Temporarily move computer, if possible, five to 10 feet from the
Router. Close the wireless utility, and re-open it. If the correct
network name now appears under “Available Networks”, you may
have a range or interference problem. Please see the suggestions
discussed in Appendix B entitled “Important Factors for Placement
and Setup”.
2. Using a computer that is connected to the Router via a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is
enabled. This setting is found on the Router’s wireless “Channel
and SSID” configuration page.
If you are still unable to access the Internet after completing these steps,
please contact Belkin Technical Support.
