SERVSELECT IP VM INSTALLER/USER GUIDE
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communications, appliance control, and the video channels) for each system controller.
When you select the Run Diagnostics button, a warning will indicate that all users
(remote and local) will be disconnected. Click OK to confirm and begin the test.
The Diagnostics window opens. The top section of the window opens the hardware tests.
The bottom portion divides the tested SAMs into three categories: On-line, Offline or
Suspect. SAMs might be listed as offline while being upgraded.
Figure 4-20. Diagnostics window
When the test is finished for an item, a pass (green circle) or fail (red x) symbol will be
visible to the left of the item. The following table details each of the tests.
To run diagnostic tests, complete the following steps:
1. Click Commands > Run Diagnostics. A warning message indicates that all users
will be disconnected.
Diagnostic test details
Test Description
Firmware CRCs
Reports on the condition of the main board RAM.
Remote User
Video
Reports on the condition of the remote user video.
LAN Connection
Reports on the condition of the LAN connection.
On-line SAMs
Indicates the total number of currently connected and
turned on SAMs.
Offline SAMs
Indicates the number of SAMs that have been connected
successfully in the past and are turned off.
Suspect SAMs
Indicates the number of SAMs that have been detected, but
are either unavailable for connection or have dropped
packets during the ping tests.
