Technical Information
-28- Legend™ 412 Series User Manual Rev. 5
Procedure
You must send the merchandise prepaid, in the original box, and with the original packing
and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
Clearly label the package with an RMA number. CHAUVET® wi
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number, include the following information on a piece of
paper inside the box:
• Your name
• Your address
• Your phone number
• The RMA number
• A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double boxing are
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax: (954) 756-8015
Email: tech@chauvetlighting.com
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web
World Wide Web
www.chauvetlighting.co.uk
Outside the U.S., United Kingdom, or Ireland, contact your distributor of record. Follow their
instructions to request support or to return a product. Visit our website for contact details.
