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12
Problem Possible causes Solution
Espresso coee does not ow out
No water in the tank Fill the water tank
The holes in the lter-holder are blocked Clean the holes in the lter-holder spouts
The espresso boiler outlet is blocked Clean as indicated in the “Cleaning the boiler outlet”
paragraph
Espresso coee drips from the edges of
the lter-holder instead of through the
holes
The lter-holder is inserted incorrectly Attach the lter-holder correctly and turn it fully
to the right
The espresso boiler gasket has lost elasticity 
Services
The holes in the lter-holder spout are blocked Clean the holes in the spouts.
The espresso coee is cold
The espresso OK light is not on when the coee
button is pressed
Wait for the OK light to switch on
Pre-heating has not been carried out Pre-heat as indicated in the paragraph
The cups have not been pre-heated Pre-heat the cups using hot water or leaving them
for at least 20 minutes on the cup warmer plate
on the lid
Loud pump noise
The water tank is empty Fill the water tank
The tank is inserted incorrectly and the valve on the
bottom is not open
Press the tank lightly to open the valve on the
bottom
The coee cream is light (coee ows
quickly from the spout)
 Tamper the ground coee more (g. 10)
Not enough ground coee Increase the amount of ground coee
The coee is not ground nely enough Only use coee ground specically for espresso
coee machines
Incorrect type of ground coee Change the quality of the ground coee
The coee cream is dark (the coee
ows slowly from the spout)
The ground coee is too tightly pressed Decrease the amount of ground coee
Too much ground coee 
The espresso boiler outlet is blocked Clean as indicated in “Cleaning the lter”
The lter is blocked Only use coee ground specically for espresso coee
machines and it must not be damp
The coee is too nely ground Change the quality of the ground coee powder
The ground coee is too ne or is damp Only use coee ground specically for espresso coee
machines and it must not be damp
Incorrect type of ground coee Change the quality of the ground coee powder
The milk does not froth when making a
cappuccino
 Always use milk at refrigerator temperature
Cappucccino maker is dirty Carefully clean the holes in the cappuccino nozzle, in
particular, those indicated in gure 20
Troubleshooting