Control-panel message Description Recommended action
Order supplies More than one supply item is low. Check the supply-level gauges on the control
panel, or print a supplies status page to
determine which cartridges are low. See
Using printer information pages
Order the identified print cartridges. Printing
will continue until Replace <color>
cartridge appears.
See
Supplies and accessories for more
information.
Page too complex
Press OK
The printer cannot process the page. Press OK to continue printing the job, but
output might be affected.
Replace <color> cartridge The print cartridge is empty. Replace the print cartridge. See Changing
print cartridges.
Replace supplies More than one print cartridge is empty. Check the supply-level gauges on the control
panel, or print a supplies status page to
determine which cartridges are empty. See
Using printer information pages.
Replace the cartridges. See
Changing print
cartridges.
Sensor Error
Turn off then on
The printer has experienced an error with the
top-of-page sensor.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See
Service and support.
Unauthorized <color> A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press OK.
If you believe you purchased an HP supply,
go to
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press OK.
Unauthorized supply in use A non-HP supply is installed, and you
pressed OK to override the error message.
If you believe you purchased an HP supply,
go to
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
Unexpected size in tray # The printer has detected print media in the
tray that does not match the configuration for
the tray.
Load the correct media into the tray, or
configure the tray for the size that you have
loaded. See
Configuring trays.
ENWW Control-panel messages 93
