SECTION 5
TROUBLE SHOOTING
24
The Printer
CONDITION PROBLEM SOLUTION
Extra lines; losing data
Database problem Check data in database program
Improper output (address
information out of order, miss-
feeding, etc.)
Wrong interface settings
Static electricity
Dirty media sensor
Check software or data base on
PC.
Close AstroJet control panel
software, the turn Printer of and
on.
Clean media sensor.
Media jams
Double feeding
Media is curled or bent
Media is too thin
Adjust Sheet Separators on
feeder.
Uncurl media.
Media must be at least 0.008”.
No communication
Improper cabling / connector
Unit not receiving power
Use Proper cable (see Operator
Manual).
Check plug connections, on/off
switch and fuse on back panel
(see Operator Manual).
Not printing on media
Media not positioned properly Adjust printhead vertically.
Adjust margin setting in layout
software.
Print too light or missing
character dots
Clogged or dirty printheads
Running out of ink
Purge or clean cartridges.
Replace inkjet cartridges.
Blurry address
Image is not sharp Printhead gap too high. Adjust
printhead closer to the media.
Split line of type
Line of type is placed across two
printheads
Reposition the text in the layout
so that it does not print across two
printheads.
Adjust the positioning of the two
printheads in relationship to each
other using the Head Alignment
tool in the AstroJet software
control panel or in the Properties
window of the PCL version
driver.
Uneven split line of type
Some but not all of a line of type
across two printheads matches
up.
Reposition the text in the layout
so that it does not print across two
printheads.
Check the sheet separator
adjustment. Separators should
just touch the media.
Check that the printhead is set at
the proper height. A printhead
that is too high will cause slippage
in the media as it is passing under
the heads.
WARNING
DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!
THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!
