Control panel message Description Recommended action
Warming up
The printer is coming out of
Power
save mode. Printing will
continue as soon as warmup is
completed.
No action necessary.
10.XX.YY SUPPLIES
ERROR
For help press
The printer cannot read or write to
at least one print cartridge memory
tag, or at least one memory tag is
missing.
1. Turn the printer off and then back on.
2. Press
for more information.
3. To exit help, press
.
4. If the error persists, contact HP Support.
13.XX.YY JAM IN TOP
COVER AREA
For help press
There is a jam in the top cover area.
1. Press for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
3. To exit help, press
.
4. If the message persists after clearing
all pages and exiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages will not
be reprinted. Re-send the missing pages.
13.XX.YY JAM IN
DUPLEX PATH
For help press
There is a jam in the duplex path.
1. Press for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
3. To exit help, press
.
4. If the message persists after clearing
all pages and exiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages will not
be reprinted. Re-send the missing pages.
13.XX.YY JAM IN
PAPER INPUT PATH
For help press
There is a jam in the paper input
path.
1. Press for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
3. To exit help, press
.
4. If the message persists after clearing
all pages and exiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages will not
be reprinted. Re-send the missing pages.
130 Chapter 8 Problemsolving EN_WW
