Common causes of paper jams
The following table lists common causes of paper jams and suggested solutions for resolving
them.
Issue Cause Solution
Paper does not meet
HP-reco
mmended paper
specifications.
Use only paper that meets HP
specifi
cations. See
Supported
paper weights and si zes.
A supply item is installed
incorrectly, causing repeated
jams.
Verify that all print cartridges,
the transfer unit, and the fuser
are correctly installed.
You are re
loading paper that
has already passed through a
printerorcopier.
Do not use
paper that has been
previously printed on or copied.
An input tray is loaded
incorrectly.
Remove any excess paper from
the input tray. Be sure that it
does not exceed the maximum
stack height mark in the i nput
tray. See
Configuring input
trays.
Paper is skewed. Input tray guides are not
adjusted correctly. Adjust input
tray guides so the
y hold paper
firmly in place without bending
it.
Paper is binding or sticking
together.
Remove paper, flex it, rotate
it 180 degrees, or flip it over.
Reload paper into the input tray.
Do not fan paper.
Paper is removed before it
settles into the output bin.
Reset the printer. Wait until the
page completely settles in the
output bin before removing it.
When duplexing, the paper is
removed before the second side
of the document is printed.
Reset the printer and print the
document again. Wait until the
page completely settles in the
output bin before removing it.
Paper is in poor condition. Replace the paper.
Paper is not picked up by the
internal rollers from Tray 2,
Tray 3, or Tray 4.
Remove the top sheet of paper.
If the paper is heavier than
163 g/m
2
(43 lb), it may not be
picked from the tray.
Paper has rough or jagged
edges.
Replace the paper.
Common causes of paper jams
1
Paper i s perforated or
embossed.
This paper does not separate
easily. You might need to feed
single sheets from Tray 1.
EN_WW Common causes of paper jams 139
