Solving Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems Image Error Other Problems Getting Help
Media & InkIntroduction Front Panel Other
Printer
Options
Index
Solutions
Troubleshooting Procedure
Working through the Troubleshooting procedure should always be your first action when you encounter image quality
problems. Refer to the Troubleshooting Flow Chart
for a description of the sequence of processes used to complete
troubleshooting procedure.
It is important that the paper loaded for this procedure is exactly that used when you encountered image quality
problems,type (for example, glossy paper) . If you use a different kind of paper or a different size, you stand less
likelihood of resolving the problem.
Running the Troubleshooting Utility
1. From the main front-panel menu, select the Ink menu ( ) and press Enter.
2. Select Troubleshooting and press Enter.
3. The printer first checks to see whether the printheads
are aligned. Misalignment of the printheads is a
common cause of image quality problems. If they are
not aligned, you are prompted to accept the Printhead
Alignment. This procedure requires a few centimeters
of paper loaded and takes several minutes to perform.
NOTE: Note that you do not have to interpret the patterns printed by the Printhead Alignment routine.
4. If the printheads do not seem to require alignment, the printer prints Diagnostic Print A. See Diagnostic Print A
Interpretation for full details of how to use this diagnostic print.
