Type of print cartridge Steps to resolve the problem
Refilled or remanufactured print
cartridge
Hewlett Packard Company cannot recommend the use of non-HP supplies, either
new or remanufactured. Because they are not HP products, HP cannot influence
their design or control their quality. If you are using a refilled or remanufactured
print cartridge and are not satisfied with the print quality, replace the cartridge with
a genuine HP cartridge that has the words “HP” or “Hewlett-Packard” on it, or has
the HP logo on it.
Genuine HP print cartridge 1. The status alert message <Color> cartridge Very Low (or Replace Color
Cartridge, if the printer has been customer configured to stop at Very Low)
appears on the computer screen when the cartridge has reached the end of
its designated life. The product indicates when a supply level is very low.
Actual cartridge life remaining may vary. Consider having a replacement
available to install when print quality is no longer acceptable. The supply
does not need to be replaced now unless the print quality is no longer
acceptable. Once an HP supply has reached “Very Low”, HP’s warranty on
that supply has ended.
2. Visually inspect the print cartridges and imaging drum for debris and
damage. See the instructions that follow. Replace the print cartridge or
imaging drum if necessary.
3. If printed pages have marks that repeat several times at the same distance
apart, print a cleaning page. If this does not solve the problem, use the
repetitive defects ruler in this document to identify the cause of the problem.
ENWW Improve print quality 115
