Reason for firmware update failure Corrective action
The upgrade was interrupted. See Table 6-3 Update messages on page 200.
A flash hardware failure occurred. Although it is extremely unlikely, the product might have a hardware failure. Call
technical support to address the problem (see the flyer that came with the product
for a local telephone support list).
Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only
if the update process does not succeed.
Table 6-3 Update messages
Printer message Explanation
RECEIVING UPGRADE This message appears from the time the product recognizes the beginning of
an .RFU update until the time the product has verified the validity and integrity of
the .RFU update.
NOTE: If the remote firmware update process is interrupted before the firmware
is downloaded (while RECEIVING UPGRADE appears on the control-panel
display), the firmware file must be sent again. No message appears on the product
control panel to indicate that the update was interrupted.
PERFORMING UPGRADE This message appears while the product is actually reprogramming the firmware.
NOTE: If power is lost during the flash DIMM update (while PERFORMING
UPGRADE appears on the control-panel display), the update is interrupted and
the message RESEND UPGRADE appears on the control-panel display.
INITIALIZING This message appears from the time the product has finished reprogramming the
DIMM until the product reinitializes.
RESEND UPGRADE This message appears (in English only) if the firmware update fails because the
RFU process is interrupted. It can also occur if firmware for accessories (such as
the duplex unit or an output device fails to update. Perform another update by any
means that is supported by the product, regardless of the connection (network,
parallel, or USB).
RFU LOAD ERROR
SEND RFU UPGRADE
ON <X> PORT
where X = Network or USB
This message appears (in English only) if the firmware update fails because the
print-engine firmware is corrupted.
NOTE: When this message appears, the firmware upgrade must be sent twice
to upgrade all firmware components, even though the product returns to ready
after the first upgrade.
DOWNLOAD FILE NOW
SEND RFU UPGRADE
MISMATCH BETWEEN
PRODUCT AND FILE
The wrong firmware file was sent to the product. Send the correct firmware file.
NOTE: To verify that the firmware update succeeded, print a new configuration page from the control
panel and verify that the firmware date code on the configuration page has changed.
NOTE: If the product exhibits unexpected behavior after correcting a firmware update, turn the power
off, and then back on.
Table 6-2 Troubleshooting a firmware update failure (continued)
200 Chapter 6 Engineering Details ENWW
