The document printed at an angle or is off-center.
Solution
● The paper-width guide may not be set properly. Make sure that the paper-width
guide is close to the edge of the paper without bending it.
● The paper may not be loaded correctly. Make sure the paper is correctly
oriented in the main tray. For paper loading instructions, see Load paper.
● The photo paper may not be loaded correctly. Reload the photo paper, make
sure that the photo paper is correctly oriented in the photo tray. For photo paper-
loading instructions, see Load paper.
Colors are not printing satisfactorily.
Solution
● You may not be using the best print cartridges for the project. To print text
documents and graphics, use the HP Tri-color and HP Black print cartridges.
To print color photos, use the HP Tri-color and HP Photo or HP Gray Photo
cartridges. For more information, see Inserting and replacing the print
cartridges.
● You may be printing in Ink-backup Printing Mode. The printer enters Ink-backup
printing mode when one of the print cartridges is missing. Replace the missing
cartridge.
● A cartridge is out of ink. Replace it.
● Some of the ink nozzles on a cartridge are clogged. Clean the cartridges.
See Cleaning the print cartridges.
● You may not be using the best media for the project. For more information on
papers, see Choose the right paper.
No page came out of the printer.
Cause
● The paper trays may be empty. Load the paper tray. For information on loading
paper, see Load paper.
● There may be a paper jam.
Solution
Caution Do NOT remove jammed paper from the front of the printer. Doing
so can cause irreversible damage to the printer.
To clear a paper jam
1. Turn off the printer, and then unplug the printer.
2. Remove the rear access door.
Chapter 7
38 HP Photosmart D5100 series
