11 www.kodak.com/go/aiosupport
3
Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer:
Turn off your printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with
yo
ur printer.
Problem Possible Solutions
Printer does not
power on
• Make sure you are using the power cord that came with your printer.
• Make sure the power cord is connected to the AC adapter and is
plu
gged into an outlet or power strip.
• If the USB 2.0 cable was disconnected from the printer, then
r
econnected, or if power to the printer was interrupted, restart the
computer.
Printer not detected
• Make sure your printer is plugged in and turned on.
• If you are using a USB cable, make sure:
– you have a USB 2.0 cable.
– that the USB cable is connected to both your printer and your
com
puter.
• If you are using a wireless connection, make sure:
– the printer is connected to your wireless network (check the
W
i-Fi connectivity LED and the SSID).
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing the
servic
es needed for your printer.
– For additional information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.
Printhead carriage jam
• Open the printer access door and clear any obstructions.
• Check that the printhead and ink car
tridges are installed correctly.
(The printhead and ink cartridges ar
e installed correctly when you
hear them click into place.)
Print quality
• For best results, use KODAK Paper or a paper with the COLORLOK
T
echnology logo on the package.
• Make sure the paper is loaded correctly (see page 5).
• For more information, go to www
.kodak.com/go/itg, select All-in-one
printer, then Print Quality (missing colors, blank prints, etc).
