22 www.kodak.com/go/easysharecenter
3 Solving frame problems
For step-by-step product support, visit www.kodak.com/go/digitalframesupport and
select Interactive Troubleshooting & Repairs.
If... Try one or more of the following
Frame does not
turn on.
■ Make sure the power cable that was included with your frame is
connected securely (see page 4).
■ Make sure the power switch on the frame is On.
Nothing happens when
a memory card, camera,
computer, or USB
device is connected.
■ Insert a certified CF/SD/MMC/MS/xD card with images into the
designated card slot, then push to seat it (see page 6).
NOTE:
Do not insert a micro or mini memory card without an adapter.
■ Make sure the USB cable that was included with your camera or
USB device is connected securely (see page 6).
■ Make sure the file format of your pictures/videos is supported (see
page 14).
NOTE: A large picture/video file may take time to appear.
Touch border doesn’t
work.
■ Make sure the power switch on the frame is On.
■ Use your finger to touch along the raised guide at the bottom and
right border (see page 7). LED lights indicate touch points.
Music doesn’t play.
■ If your frame has songs you purchased, they may be protected files.
Convert the files to standard (unprotected) AAC or MP3 formats.
