Troubleshooting 69
Troubleshooting
The phone does
not switch on
Remove and reinstall the
battery. Then charge the
phone until the battery icon
has stopped scrolling. Finally,
unplug from the charger and
try to switch the mobile on.
The display shows
IMSI failure
Check that the SIM card is
correctly inserted. If the
problem remains, this can be
related to your subscription.
Contact your operator.
The display shows
INSERT YOUR SIM
CARD
Check that the SIM card is
correctly inserted. If the
problem remains, your SIM
card might be damaged.
Contact your operator.
The display shows
SIM failure
Check that the SIM card is
correctly inserted. If the
problem remains, your SIM
card may be damaged.
Contact your operator.
The phone is not
charging
Make sure you well plugged
the jack of the charger into the
connector. If your battery is
completely flat, it might take
several minutes of pre-charge
(up to 5 in some cases) before
the charging icon is displayed
on the screen.
During charging,
the battery icon
shows no bar and
the outline is
flashing
Only charge the battery in an
environment where the
temperature does not go below
0°C (32°F) or above 50°C
(113°F). In other cases please
contact your phone supplier.
The display shows
BLOCKED when
you switch on
Somebody tried to use your
phone but didn’t know the
PIN code nor the unblocking
code (PUK). Contact your
service provider.
