Fax Problems 7-13
7
The machine will not
transmit.
Make sure that the document is loaded face
down.
Check that the LCD display reads TX.
You may have hung up the handset of the
external phone before you pressed Start.
Ensure the machine you are sending to is able to
receive faxes.
You cannot poll another
machine.
The fax machine you are calling may be using a
poll code.
Blank spaces or poor text
quality appear in incoming
faxes.
• The machine sending the fax may be faulty.
• Line errors due to excessive noise on phone
line.
• Check your machine by making a copy.
• The Laser Printer Cartridge is empty.
Stretched words appear on
incoming faxes.
The machine sending the fax had a temporary
paper jam.
Lines appear on copies or
outgoing faxes.
Check your machine’s scan glass for marks and
clean it, if necessary. See Cleaning the
Document Scanner on page 8-2.
The machine dials a
number, but fails to make a
connection with another
machine.
The other machine may be turned off, out of
paper, or cannot answer incoming calls. Have
the operator of the other machine investigate the
problem.
The machine is unable to
store a document in
memory.
There may be insufficient memory available to
store the document. If the display shows a
MEMORY FULL error message, delete any
documents you no longer need from the
memory, then try storing the document.
Blank areas appear at the
bottom of each page, or on
other pages, only a small
strip of text is printed at the
top of the page.
Check the paper settings in the user option
setup. Refer to Selectable Options on page 1-48.
Symptom Solution
