A SERVICE OF

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Chapter 5 Problem Solving 230
Correcting Output Quality Problems
Display is blank and
internal fans are not
running.
Press all the keys to see if one is stuck; contact your
HP service representative if this does not work.
Printer display is in the
wrong language or
displays unfamiliar
characters.
Reconfigure the control panel display language. See the
getting started guide.
Printer Cannot Print Configuration Page
Situation Solution
Correct size of paper is
not loaded.
Check paper trays to be sure the correct sizes are loaded
(Letter or A4). Also, check that guides are set correctly.
Toner cartridge sealing
tape is not removed.
Remove sealing tape from toner cartridge. See the printer’s
getting started guide or the installation guide that came with
the toner cartridge.
Paper tray is out of paper. Load paper, see instructions starting on page 84
.
Blank or Garbled Control Panel Display (continued)
Situation Solution