Troubleshooting
3-14 PagePrinter Network Adapter: Utilities & Environments
Print jobs stay in the queue
The server does not appear to be sending jobs to the network printer you
specified.
Solution
1 The printer is probably busy receiving jobs from other servers or from
other links. Check the printer to be sure it is working properly.
2 Make sure the adapter is installed properly.
To find out, print a printer test page. (This is the test page that
you printed when you first set up your printer.) The adapter will be
in the list of attachments on the test page. Instructions for printing
the test page can be found in your printer’s documentation.
3 Print a setup page from the adapter. If the page prints, then the
connection between the adapter and the printer is working correctly. If
the page is not printed out, check all the physical connections.
• Press the Test button until the Test light comes on. The Data light
blinks, and the adapter sends a page to the printer.
4 Look at the setup page. Make sure the protocol is active.
5 Make sure you’ve configured the adapter properly. If you need help,
review the section(s) in this chapter according to your needs.
6 Make sure the LAN cable is connected to the server while the print job
is active.
Print jobs are ending prematurely
Print jobs are partially printed; the printer stops printing in the middle of a
page.
Solution
The adapter stopped receiving data because it believed it had reached the end of
a print job.
• If you’re using a PostScript printer, check the printer driver’s configuration.
Increase the print job time-out value there. Try your print job again.
