A SERVICE OF

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Storage and Service
Storage
FirstturnyourUPSOFF:pressthe“OFF”switchtoturnpoweroffattheUPSoutlets,thendisconnectthepowercordfromthewalloutlet.
Next,disconnectallequipment.IfyouplanonstoringyourUPSforanextendedperiodoftime,fullyrechargetheUPSbatteriesonceevery
threemonthsbypluggingtheUPSintoaliveACoutletandlettingtheUPSchargefor4-6hours.IfyouleaveyourUPSbatteriesdischarged
for an extended period of time, they may suffer permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For more information on service, visit
www.tripplite.com/support.Beforereturningyourproductforservice,followthesesteps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading
of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3.Iftheproblemrequiresservice,visitwww.tripplite.com/supportandclicktheProductReturnslink.FromhereyoucanrequestaReturned
MaterialAuthorization(RMA)number,whichisrequiredforservice.Thissimpleon-lineformwillaskforyourunit’smodelandserial
numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any
damages(direct,indirect,specialorconsequential)totheproductincurredduringshipmenttoTrippLiteoranauthorizedTrippLiteservice
center is not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation
charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period, enclose a copy of your
salesreceipt.ReturntheproductforserviceusinganinsuredcarriertotheaddressgiventoyouwhenyourequesttheRMA.
13-03-138 93-3168-EN.indd 30 3/28/2013 1:06:07 PM